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Ordering & Delivery
Table of Contents
How to Place an Order
- Browse Our Selection: Explore our collection of candles on our website. You can filter by scent, size, and type to find what you’re looking for.
- Add to Cart: Select your desired items and add them to your shopping cart. You can adjust quantities or add gift wrapping options if available.
- Proceed to Checkout: When you’re ready to finalize your purchase, go to your cart and click on the checkout button.
- Enter Information: Provide your shipping address, contact details, and choose a payment method. We accept major credit cards and secure payment options.
- Review and Confirm: Double-check your order summary, address, and payment information before placing your order.
- Complete Your Purchase: Click on the “Place Order” button to complete your purchase. You will receive an order confirmation email with details about your order and a tracking number once it’s shipped.
2. Order Processing Time
- Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or special promotions, processing times may be slightly longer.
- Preparation: After processing, your order will be carefully packaged and prepared for shipment.
3. Shipping Information
- Shipping Methods: We offer various shipping options to meet your needs. Standard shipping, expedited shipping, and express options are available.
- Shipping Costs: Shipping costs are calculated based on the weight of your order and your location. You can view the shipping cost before finalizing your purchase during checkout.
- Delivery Times: Estimated delivery times vary depending on the shipping method and destination. Standard shipping typically takes 5-7 business days, while expedited options are faster.
- Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment and get real-time updates on its status.
4. International Shipping
- Availability: Currently, we offer shipping within [your country/region]. For international shipping inquiries, please contact our customer service team for more information.
- Customs and Duties: International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient and are not included in the shipping cost.
5. Order Issues and Returns
- Delivery Issues: If you encounter any issues with your delivery, such as a damaged package or missing items, please contact our customer service team as soon as possible. We’ll work to resolve the issue promptly.
- Returns: We accept returns within 30 days of purchase for unused and unopened items. If you receive a damaged or incorrect item, please contact us to arrange a return or exchange.
6. Contact Us
- Customer Service: If you have any questions about ordering, delivery, or need assistance with your order, please reach out to our customer service team at team@candlewaves.com or through our contact form on the website. We’re here to help!
Thank you for shopping with Candle Waves. We look forward to delivering your candles and making your space shine!
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