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Frequently Asked Questions

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What types of candles do you offer?

We offer a variety of candles, including scented candles, decorative candles, and unscented candles. Each type is crafted with high-quality ingredients and designed to suit different preferences and occasions.

 

How long do your candles burn?

Burn time varies depending on the size and type of candle. Generally, our small candles burn for approximately 20-30 hours, while larger candles can last 50-80 hours. Check the product description for specific burn times.

How do I care for my candles?

To ensure optimal performance, trim the wick to about 1/4 inch before each use. Avoid burning your candle for more than 4 hours at a time to prevent soot and ensure an even burn. Keep candles away from drafts and flammable materials.

What is your return policy?

We accept returns within 30 days of purchase for unused and unopened candles. If you receive a damaged or incorrect item, please contact our customer service team for a replacement or refund.

 

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your shipment through our website or the courier’s tracking system.